WVU Health Affairs white paper reveals digital tools driving recovery success in West Virginia
A recently published paper from CHESS Health, the West Virginia University Health Affairs Institute, and the West Virginia Department of Human Services’ Bureau for Behavioral Health highlights how digital health tools are improving recovery outcomes for individuals with substance use disorder across the state.
Key findings include:
- More than 12,000 West Virginians enrolled in digital recovery support through the Connections smartphone app.
- Average user engagement lasted 177 days, indicating long-term commitment.
- The platform delivered more than 2,300 crisis interventions during moments of acute need.
- A 23.7% reduction in relapse risk behaviors was reported among participants.
The white paper outlines how CHESS Health’s eRecovery platform, including the Connections and Companion apps, along with a digital contingency management program, has helped address barriers to care such as geographic distance, treatment capacity limits, and gaps in long-term support.
“With West Virginia leading the nation in overdose deaths, we knew families needed a place to turn,” said Christena Ross, MS, PMP, of the WVU Health Affairs Institute. “The Companion app was created to support those who love someone with substance use disorder, offering connection, resources and community to help them cope through the journey.”
The state began offering the Connections app in April 2020 at no cost to residents and providers through a partnership with CHESS Health. The app provides evidence-based support, including peer-moderated groups, digital cognitive behavioral therapy, crisis assistance, progress tracking, journaling and goal setting.
Building on that foundation, the Companion app was launched to support families and loved ones with educational content, moderated online communities, daily reflections and virtual group meetings.
The white paper also highlights the effectiveness of digital interventions among underserved populations, including justice-involved individuals, women with children, rural residents and those living with hepatitis C. CHESS Health credits its partnerships with WVU Health Affairs and public agencies for expanding access statewide.
The full white paper is available on the CHESS Health website.