New AI ambient listening technology saves providers time, improves patient experience
(Note: this article was originally posted on WVU Medicine Connect. You can view the original article here -- login required.)
David Rich, MD, chief medical information officer for the WVU Health System, discusses WVU Medicine’s new artificial intelligence (AI) ambient listening system, which the organization launched in May, in the video below.
The Abridge technology passively listens to and records patient-provider conversations to automatically create structured clinical documentation, like medical notes, in real-time. Patients are asked to approve use of the system during each encounter.
“The tool allows providers to talk freely in patient encounters without having the administrative burden of taking notes,” Dr. Rich said. “And with the notes automatically appearing in the patient’s chart in Epic, this saves providers significant time.”
As of Sept. 29, about 600 WVU Medicine clinicians are using the new system, with more coming on board each week. Interested providers can submit their request for access to Abridge by visiting this link.
Rich adds that he’s hearing very positive feedback about the new system. “This has been a gamechanger,” said one provider, with another sharing, “I like being a doctor again.”